Out-of-Network Care Made Simple

At Citywide Mental Health, we’ve partnered with Reimbursify, a service that makes it easier than ever to get reimbursed for your sessions through your insurance.

Understanding Our Cash-Based Model

We operate on a cash-based model, meaning payment is due at the time of service. This approach allows us to focus entirely on delivering personalized mental health care without the constraints often imposed by insurance companies.

Simplifying Reimbursement with Reimbursify

To assist you in reclaiming a portion of your therapy expenses, we've partnered with Reimbursify, a user-friendly app that simplifies filing out-of-network insurance claims.

How Reimbursify Works:

  1. Download the App: Get Reimbursify for free from your device's app store.

  2. Submit Your Claim: Use the app to file a claim in minutes by uploading your superbill.

  3. Track Progress: Monitor your claim's status directly through the app.

  4. Receive Reimbursement: Once approved, your insurance company will reimburse you according to your plan's out-of-network benefits.

Frequently Asked Questions…

  • A superbill is a detailed receipt provided after your session, containing all necessary information for insurance reimbursement.

  • Processing times vary by insurance company; typically, it takes a few weeks.

  • Reimbursify works with most private health insurance plans, excluding traditional Medicare, Medicaid, and certain HMO/EPO plans.

  • You can check your benefits by calling your insurance provider or logging into your insurance portal. Look for details about out-of-network mental health coverage, including deductibles, reimbursement rates, and any limits on the number of sessions covered.

  • Reimbursify guarantees successful submission of your claim. However, reimbursement depends on your specific insurance policy and whether you meet the plan's requirements, such as deductibles or session limits.

  • Reimbursement rates vary depending on your insurance plan. Some plans reimburse a percentage of the session fee (e.g., 50%-80%) after you meet your deductible. Contact your insurance provider to confirm the exact percentage.

  • Yes, mental health services are often eligible expenses for HSA or FSA accounts. Check with your account administrator to confirm coverage and payment methods.

  • If your claim is denied, Reimbursify can help you resubmit it or work through issues with your insurance company. They handle follow-ups, appeals, and paperwork to ensure you have the best chance of reimbursement.