Out-of-Network Care Made Simple
At Citywide Mental Health, we’ve partnered with Mentaya, a service that makes it easier than ever to get reimbursed for your sessions through your insurance.
How It Works
Getting reimbursed is simple with Mentaya:
Sign Up: Start with Mentaya.
We Handle the Details: Our practice enters your session details into Mentaya’s platform.
Claim Submission: Mentaya submits your claim and handles all insurance follow-ups, including paperwork and appeals.
Get Reimbursed: Once approved, your insurance sends you the reimbursement.
Transparent and Risk-Free
Fee: Mentaya charges a 5% fee per claim, which includes managing all paperwork, follow-ups, and dealing with denials.
Satisfaction Guarantee: If a claim isn’t successfully submitted, Mentaya will refund their fee in full.
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Have out-of-network benefits but don’t know how to use them.
Feel stressed by managing superbills and insurance claims.
Have tried to get reimbursed without success.
Simply want to skip the hassle of paperwork.
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✨ If your insurance plan offers out-of-network benefits, it means they will cover a portion of the cost when you see a provider who doesn't have a direct contract with your insurance company.
✨ Unlike in-network providers, who bill your insurance company directly, with out-of-network providers, you typically pay for the session upfront and then submit a claim to your insurance for reimbursement.
✨ Insurance companies often reimburse a percentage of the provider's fee, usually after you meet an out-of-network deductible. For example, after you meet a $1,000 deductible, your insurance may reimburse 50-80% of the session cost.
✨ Out-of-network benefits give you the flexibility to choose a provider based on your needs and preferences, not just those in-network.
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Reimbursement varies based on your plan. Mentaya helps you navigate this by submitting claims and providing estimates.
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Once you sign up, Mentaya and our practice handle the rest! You can focus on your care while they manage the paperwork
